GENERAL TERMS AND CONDITIONS OF USE OF THE IMPACT CONTA DIGITAL ACCOUNT

LAST UPDATE DATE: 11/01/2024

1. INTRODUCTION: WHAT IS THE PURPOSE OF THESE TERMS OF USE?

These general terms and conditions of use ("Terms of Use"), together with the Privacy Policy ("Privacy Policy"), describe the rights and obligations of users ("You" or "Holder") when acquiring and using the services described here ("Services").

BY USING THE SERVICES OFFERED, YOU AUTOMATICALLY AGREE TO ALL THE RULES OF THESE TERMS OF USE AND OTHER CONDITIONS MENTIONED HERE, TAKING FULL RESPONSIBILITY FOR ALL AND ANY ACTS PERFORMED WHEN USING OUR SERVICES. IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS SET OUT BELOW, YOU SHOULD NOT USE THE SERVICES.

The Services are offered by IMPACT FINANCE S.A., a closed-capital corporation headquartered in the city of São Paulo, state of São Paulo, at Av. Brigadeiro Faria Lima, n° 2413, sala 41, Jardim Paulista, CEP 01452-904, registered under CNPJ No. 40.059.045/0001-56 ("Impact"), in partnership with DOCK SOLUÇÕES EM MEIOS DE PAGAMENTO S.A., a closed-capital corporation headquartered in the city of Barueri, state of São Paulo, at Avenida Tamboré, nº 267, Torre Norte, Edifício Canopus Corporate Alphaville, 10º andar, conjunto 101-B, Alphaville, CEP 06460-000, registered under CNPJ No. 08.744.817/0001-86 ("Partner").

For the complete English version of the Terms and Conditions, please refer to the official documentation.

TERMS AND CONDITIONS OF USE OF THE IMPACT MAP PLATFORM

Last update: 12/16/2025

This instrument establishes the Terms of Use and General Conditions ("Terms") applicable to the technological platform called IMPACT MAP, developed and operated by IMPACT FINANCE S.A., a corporation registered under CNPJ No. 40.059.045/0001-56, with headquarters at Avenida Brigadeiro Faria Lima, No. 2413, Suite 41, Jardim Paulistano, ZIP 01452-904, São Paulo/SP ("Impact").

By accessing, registering, or using the Impact Map platform, the user declares that they have read, understood, and fully agree with these Terms, freely, informedly, irrevocably, and irretractably.

If the user does not agree with any provisions set forth herein, they must immediately refrain from using the platform.

1. NATURE OF THE SERVICE AND PURPOSE

1.1. Impact Map is a digital platform provided in the Software as a Service (SaaS) model, remotely accessible, without local installation, designed to support organizations in organizing, visualizing, consolidating, and communicating data related to social and environmental impact, projects, finances, and indicators.

1.2. Impact Map does not constitute a consulting, auditing, certification, independent verification, professional, accounting, legal, financial, regulatory, or impact advisory service.

1.3. The platform provides technological support tools, including but not limited to:

a) management of organizations, projects, funds, programs, and public notices;

b) registration and monitoring of indicators, activities, goals, and evidence;

c) consolidation and visualization of financial data;

d) generation of reports, dashboards, and impact maps;

e) fundraising and campaign tools;

f) Artificial Intelligence-based functionalities, under the terms of Section 7.

1.4. The user acknowledges that the platform does not guarantee results, specific impacts, fundraising, regulatory compliance, or institutional performance.

2. REGISTRATION, ACCESS, AND USER RESPONSIBILITY

2.1. Access to Impact Map functionalities may depend on prior registration, with the user being responsible for providing truthful, complete, updated, and legally valid information.

2.2. The user is fully responsible for:

a) the legality and legitimacy of the inserted data;

b) the custody, confidentiality, and use of their credentials;

c) all acts performed from their account.

2.3. Impact is not responsible for unauthorized access resulting from the user's failure to protect their credentials.

2.4. Impact may, at its sole discretion and without prior notice, suspend or terminate accounts that:

a) violate these Terms;

b) show signs of fraud, abusive use, or security risk;

c) are used for illicit purposes or incompatible with the platform's purpose.

3. LICENSE TO USE, PLANS, AND COMMERCIAL CONDITIONS

3.1. Access to Impact Map is granted through a temporary, limited, non-exclusive, non-transferable, and non-sublicensable license to use.

3.2. Subscription plans, limits, values, functionalities, and any additional charges are defined according to the current contract.

3.3. Impact may change plans, limits, and prices, with prior notice when required by law.

3.4. Non-payment authorizes Impact to suspend or limit access, without prejudice to the collection of amounts due.

3.5. Unless otherwise provided by law, there will be no refund of amounts paid.

4. AVAILABILITY, SUPPORT, AND MAINTENANCE

4.1. Impact will employ reasonable efforts (best efforts) to keep the platform operational, with the user acknowledging that it is a technological service subject to failures, interruptions, and unavailability.

4.2. Impact does not guarantee continuous, uninterrupted, or error-free availability.

4.3. Scheduled or emergency maintenance may occur at any time, with or without prior notice, without this constituting a failure in service provision.

4.4. Impact will not be responsible for unavailability resulting from:

a) internet, power, or user infrastructure failures;

b) cyberattacks, viruses, ransomware, malware, or third-party actions;

c) external provider failures;

d) fortuitous events or force majeure.

5. APPROPRIATE USE AND PROHIBITED CONDUCT

5.1. The user is expressly prohibited from:

a) copying, adapting, modifying, decompiling, or reverse-engineering the platform;

b) exploiting the platform for illicit, fraudulent, or competitive purposes;

c) inserting illegal, misleading, defamatory content, or content that violates third-party rights;

d) compromising the security, integrity, or availability of the system.

5.2. Violation of these provisions may result in immediate account suspension, without refund, and civil and criminal liability.

6. INTELLECTUAL PROPERTY

6.1. All intellectual property rights related to Impact Map belong exclusively to Impact Finance S.A.

6.2. No provision of these Terms grants the user any property rights, assignment, or economic exploitation.

7. ARTIFICIAL INTELLIGENCE FUNCTIONALITIES

7.1. Impact Map may provide Artificial Intelligence-based functionalities, including automated generation of reports, analyses, summaries, and suggestions.

7.2. The user acknowledges that:

a) such functionalities have an auxiliary, experimental, and non-deterministic character;

b) the generated outputs do not constitute professional advice;

c) they may contain inaccuracies, biases, errors, or technical limitations.

7.3. Impact does not guarantee the accuracy, adequacy, completeness, or applicability of content generated by Artificial Intelligence.

7.4. The user assumes full responsibility for the use, validation, interpretation, and disclosure of any outputs generated by AI.

7.5. AI functionalities are currently provided free of charge, at Impact's discretion, and do not constitute an obligation of continuity.

7.6. Impact may, at any time:

a) restrict, limit, or deactivate AI functionalities;

b) condition their use to specific plans;

c) establish additional charges, with prior notice.

8. DATA PROTECTION AND CONFIDENTIALITY

8.1. Impact processes personal data in compliance with Law No. 13.709/2018 (LGPD).

8.2. The user declares to be the controller of the inserted data and to have a legal basis for such processing.

8.3. Data may be processed automatically for operational and Artificial Intelligence purposes, observing reasonable security standards.

8.4. Impact does not guarantee absolute inviolability of systems, with the user acknowledging the inherent risks of the digital environment.

9. LIMITATION OF LIABILITY

9.1. Impact will not be responsible, under any circumstances, for:

a) indirect, incidental, moral, special, or consequential damages;

b) lost profits, loss of data, revenues, or opportunities;

c) decisions made based on platform or AI information;

d) third-party actions, cyberattacks, or external failures.

9.2. Impact's total liability, if any, is limited to the amount corresponding to one monthly fee of the contracted plan, regardless of the cause.

10. FORTUITOUS EVENT AND FORCE MAJEURE

10.1. Neither party will be held responsible for failures resulting from unforeseeable or inevitable events, under the terms of art. 393 of the Civil Code.

11. TERMINATION AND DATA

11.1. The user may terminate the use of the platform at any time.

11.2. Data may be made available for export for a limited period, at Impact's discretion, after termination.

12. CHANGES TO THE TERMS

12.1. Impact may change these Terms at any time.

12.2. Continued use of the platform after publication of changes implies full acceptance of the new conditions.

13. GENERAL PROVISIONS

13.1. These Terms do not create a partnership, joint venture, mandate, or employment relationship.

13.2. The eventual nullity of any clause will not affect the others.

13.3. These Terms are governed by the laws of the Federative Republic of Brazil.

13.4. The Forum of the District of São Paulo/SP is elected, with waiver of any other, however privileged it may be.

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IMPACT FINANCE S.A.

CNPJ No. 40.059.045/0001-56

Avenida Brigadeiro Faria Lima, No. 2413, Suite 41

São Paulo/SP

Email for support or questions: contato@impact-br.com

Websites: www.impactmap.com.br and www.impact-br.com

30-DAY GUARANTEE POLICY – IMPACT MAP

Last update: 12/23/2025

This 30-Day Guarantee Policy ("Policy") establishes the exceptional refund conditions applicable to the Impact Map platform, operated by Impact Finance S.A., a corporation registered under CNPJ No. 40.059.045/0001-56, with headquarters at Avenida Brigadeiro Faria Lima, No. 2413, Suite 41, Jardim Paulistano, ZIP 01452-904, São Paulo/SP ("Impact").

This Policy constitutes a complementary commercial condition, offered at Impact's discretion, not replacing or substituting the Platform's Terms of Use, which remain fully valid.

1. POLICY OBJECTIVE

1.1. Impact believes that Impact Map is a robust technological solution for impact, finance, and project management.

1.2. Nevertheless, it recognizes that different organizations have distinct needs, structures, and maturity levels.

1.3. For this reason, Impact offers, on a promotional and exceptional basis, a 30-Day Guarantee, allowing new users to use the platform and, should they feel it does not meet their expectations, request a refund of the amount paid, provided the conditions established herein are observed.

2. ELIGIBILITY

2.1. The 30-Day Guarantee applies exclusively to users who:

a) are contracting Impact Map for the first time;

b) have made the initial payment during the period in which this Policy was expressly communicated, whether through the website, institutional materials, commercial proposals, or direct approach by Impact representatives.

2.2. This Policy does not apply to:

a) automatic or manual plan renewals;

b) upgrades, downgrades, or additional hires;

c) users who have already benefited from this Guarantee previously;

d) enterprise contracts, customized licenses, or specific commercial conditions, unless expressly agreed in writing.

3. CONDITIONS FOR REFUND REQUEST

3.1. To be entitled to the 30-Day Guarantee, the user must cumulatively meet all the conditions below:

a) request the refund within 30 (thirty) calendar days from the date of the first charge of the contracted plan;

b) formalize the request before the occurrence of the second charge of the plan;

c) have effectively used the Impact Map platform, characterizing real and active use, which includes, at minimum, performing the following actions within the system:

- creation of at least one (1) financial wallet;

- creation of at least one (1) financial category;

- registration of at least one (1) counterparty (beneficiary or funding source);

- creation of at least one (1) department;

d) formalize the refund request in writing, through Impact's official service channels.

3.2. The Guarantee exists to allow real and conscious use of the tool, not being characterized as a trial period without access to functionalities.

4. EXTENT AND PROCESSING OF REFUND

4.1. Once the conditions of this Policy are met and the request is approved, the refund will be:

a) full, limited to the amount actually paid for the contracted plan;

b) made, whenever possible, through the same payment method used in the contract;

c) processed within up to 30 (thirty) days from the approval of the request.

4.2. The following will not be refunded:

a) taxes, banking fees, or fees charged by payment operators;

b) amounts relating to third-party services integrated with the platform;

c) amounts paid for additional features or specific hires, when applicable.

5. GOOD FAITH AND LIMITS

5.1. Impact offers this Policy based on objective good faith.

5.2. Impact reserves the right to deny or cancel refund requests that show signs of:

a) abusive use of the platform;

b) attempt to obtain undue advantage;

c) fraud, simulation, or bad faith;

d) violation of the Terms of Use.

6. TERMINATION OF ACCESS

6.1. After approval of the refund:

a) the user's access to the Impact Map platform will be terminated;

b) data will remain available for export for a limited period, as provided in the Terms of Use;

c) the account will subsequently be deactivated.

7. TEMPORARY NATURE OF THE POLICY

7.1. This 30-Day Guarantee Policy is a temporary commercial condition, offered at Impact's discretion.

7.2. Impact may, at any time and at its sole discretion:

a) modify;

b) suspend; or

c) terminate this Policy,

without the need for prior notice.

7.3. The suspension or termination of this Policy will not affect users who have contracted Impact Map during the period in which the Guarantee was expressly communicated, provided the conditions established herein are respected.

8. PRECEDENCE AND INTERPRETATION

8.1. This Policy does not alter, replace, or limit the Terms of Use of Impact Map, which remain fully valid.

8.2. In case of conflict between this Policy and the Terms of Use, the Terms of Use shall prevail.

9. CONTACT

Questions or requests related to this Guarantee Policy should be sent to:

Email: suporte@impact-br.com

Operator: Impact Finance S.A.

Website: www.impact-br.com

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IMPACT FINANCE S.A.

CNPJ No. 40.059.045/0001-56

Avenida Brigadeiro Faria Lima, No. 2413, Suite 41

Jardim Paulistano – São Paulo/SP